Shipping & Return Policy

Shipping Method

All orders are shipped via UPS. Rates are calculated through the UPS calculator. Please note that UPS will not ship to P.O boxes, APO/FPO addresses, and non-residential addresses.

Order Processing

Please note orders take approximately 2-4 business days to process before shipping (this includes all forms of shipping). Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday. Orders over $100 will require a signature for package delivery. This must be obtained in-person; a signature left on the UPS notice does NOT qualify. Please note that UPS does not deliver on the weekends and the pick-up date does not count as a transit day.

Tracking an Order

You will receive a shipping confirmation via email when your order has been processed and shipped. This email will contain a tracking number which you can use to track the status of your order online.

Free Shipping

We currently give customers the option for free UPS ground shipping for orders $75 and over. During checkout, please select “Free Ground Shipping”. This option will only appear when you have an amount of $75 or more in your cart during the checkout process.

 

 

**ALL SALES ARE FINAL. 
We accept returned items (unless otherwise noted) for store credit within 14 days of delivery date. Returned items must be unused, in original packaging and with original tags still attached. All shipping charges for returns/exchanges are to be covered by the customer. At this time, we are unable to accept returns for magazines, intimate or sanitary goods, hazardous materials, gift cards, software, or flammable liquids or gases.

**HOW TO RETURN ITEMS BACK TO US:
Ship your item(s) along with the return form to the address listed below. www.bbcicecream.com is not responsible for returns that are lost or damaged in transit; we highly suggest that you use a courier with a trackable shipping service.